PO BOX 9410
Surprise, AZ 85374
When requesting assistance by phone, email or fax, please include your Customer ID Number. Although we wish we could reply to all requests for help, when answering messages preference is given to paid/registered Legacy users. You can find your Customer ID Number on your shipping invoice, the Legacy CD sleeve or in the program under Help / File Properties. Requests for help are answered in the order received. Please allow 48 hours for a response.
Please consult our online Knowledge Base if you need help on a weekend, holiday or off-hours.
1-623-444-8918 Product Information and Order Line. (Please note that no technical support is available through this number. This is an order and sales question line only. If you need to recover your Legacy unlock code, please leave a message with the name you used to purchase the product or register it online and your email address. Also tell us when you purchased it. We will then email your unlock code to you. If you leave a tech support question on this line, it will not reach the correct department. Please see support section below.) 1-425-788-0932 Technical support for Legacy, Mon-Fri., 9:00 a.m.-5:00 p.m. MST Arizona Time. Closed weekends and major U.S. holidays (including Nov. 22-23 and Dec. 24-25 in 2012). When asked to leave a message, please describe your problem and give us your email address (please spell it out clearly). We will be in contact with you by email with the answer to your question or to request more information. We also encourage you to find the solution to most problems by using our Knowledge Base.
• Click here for online tech support anytime
1-425-940-1610 FAX number.
Info@LegacyFamilyTree.com Information Sales@LegacyFamilyTree.com Orders and Sales questions Support@LegacyFamilyTree.com Technical support questions and help WebMaster@LegacyFamilyTree.com Comments on this web site
For add-on products, please contact our partners
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- AniMap - Goldbug@aol.com or visit www.GoldBug.com/support.htm
- GedStar Plus for Legacy - firstname.lastname@example.org or visit www.ghcssoftware.com
- Genelines - visit www.progenygenealogy.com/forms/support.html
- GenMatcher Legacy Edition - email@example.com or visit www.MudcreekSoftware.com
- GenSmarts for Legacy - firstname.lastname@example.org or visit http://www.gensmarts.com/support.asp
- GENViewer Legacy Edition - email@example.com or visit www.MudcreekSoftware.com
- Charting Companion - firstname.lastname@example.org or - visit www.progenygenealogy.com/forms/support.html
- Map My Family Tree - visit www.progenygenealogy.com/forms/support.html
- Passage Express - email@example.com or telephone 1-866-810-5050 (US & Canada only) or 1-801-786-2114
- Pocket Genealogist - Support@NorthernHillsSoftware.com or visit www.pocketgenealogist.com/contact.htm
- ProMedia Manager & Heritage Collector Basic - firstname.lastname@example.org or visit http://heritagecollector.com
- TreeDraw Legacy - Support@SpanSoft.org or visit www.spansoft.org