Legacy Download and Installation Help

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System Requirements

• System requirements for Legacy 7.4

• Click Here for help with Windows Vista computers

Installing from the Web

• How do I download Legacy 7.4?

• How do I download and re-install Legacy 7.4 Deluxe without paying again?

• How to Install or Update with No or Slow Internet Service

• I can't find Legacy 7.4 Deluxe to download

• How do I install an Update to Legacy 7.4?

• Where can I download the previous editions of Legacy (version 6.0 and earlier)?

Download Problems

• I didn't get the installation password

• My password doesn't work

• After downloading and installing Legacy, I click the Finish button and the setup begins all over again

• There is no Legacy icon (shortcut) on my desktop screen after installing Legacy

• "Can't initialize..." when installing (with Trend Micro PC-cillin as anti-virus program)

• Setup File Corrupt, Damaged or Wrong Size

• 'Could not communicate to the network server' or 'Could not retrieve update information from the internet'

• Disconnected when downloading

• Network Error 3 and/or HTTP Error 404: File not found

Installing Legacy 7.4 over previous editions

• Should I backup my current family files before opening them in Legacy 7.4?

• What will happen to my family file? Will I lose it?

• What will happen to the user settings from my previous version? Will I lose them?

• Does an older Legacy have to be installed before I install the new Legacy 7.4?

• Will Legacy 7.4 overwrite my old Legacy program?

• Should I uninstall my older version of Legacy first?

• I installed Legacy 7.4 over my old Legacy but it still starts as Legacy 6.0

• The Message File record # 12601 was not found.
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The Message File record #12654 was not found.
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The Message File record #12662 was not found.

Deluxe Edition Problems and Issues

• How do I unlock the Deluxe Edition features of Legacy 7.4?

• I just bought Legacy Deluxe but didn't get a Deluxe Customer Number

• I lost my Deluxe Customer Number

• Legacy 7.4 Deluxe is not on my CD

• I can't find Legacy 7.4 Deluxe to download

• Legacy won't accept my Deluxe Customer number

Problems with Legacy after downloading/installing

• Can't open my family files after upgrading/updating Legacy program

• Can't convert database after re-installing Legacy

• Error 7 - Can't start Legacy

• Error 13 - Type mismatch. Could not create destination

• Error 2007 - Invalid Bands Collection

• Error Opening Database after upgrading Legacy program

• The language file legacy.lng is the wrong version

• Can't find my family files after upgrading to Legacy 7.4

• When installing Legacy I receive a Setup Initialization Error

Other Installation Problems

• I have two or more Legacy icons on the desktop

• Installing Legacy to a different location

• AU Code Not Accepted in Premium Edition

• The IMSI version of Legacy doesn't finish installing because of an error "The file F:\LegacyManual\Legacy 4 Manual.PDF could not be opened"

Problems When Using Legacy

• Click here for errors and problems that occur when using Legacy

• Learn How to Use Legacy

• Other frequently asked questions