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Other Errors: Twelve Steps Worth Trying

There is an ascending order of solutions we try whenever there is a problem new to us or whose solution is not listed in our technical support pages. Usually one of them will fix the glitch (most people will never have to go beyond Step 4). Here are the steps, beginning with the easiest and most basic things to do:

1. Run File Maintenance - Check/Repair (File > File Maintenance > Check/Repair). Next try Legacy again.

2. If the error persists, export your records into a new Legacy family file, which you should use:

A. Click File on the menu bar and select Export To from the file menu.
B. Choose Legacy File from the submenu and proceed.
C. Give the file you will export to a new name and click Save.
D. The Export screen will open. Please click the large Start Export button. (If you get a message about sources, click Don't Assign a Source.)
E.  Next try Legacy again using the new file and delete the old one when you are satisfied with the results.

3. If a Legacy family file is so damaged that Steps 1 and 2 can't repair it, then restore the file from your most recent backup copy.

 You should make regular backups and test them. Please visit www.legacyfamilytree.com/tipsBackups.asp for step-by-step instructions.

See Step 10 if you can't repair your family file in Legacy nor restore it from a backup copy.

4. Repair the program by updating Legacy 8.0.  Updates are patches and enhancements that fix bugs, replace damaged/missing files, and bring your program up to date.  Click here for more information.

5. Delete from the Legacy folder on your hard drive all files that end with a .USR and .DBM extension. Go to step 6 (reinstall). After restarting Legacy, you will need to reset any customized settings you made.

6. Reinstall the Legacy.

If you re-install from a CD, you should also update your program (see Step 4).  If you are using Legacy Deluxe you may need to re-enter your Deluxe Customer Number in the program (click on Help and select Unlock Deluxe Edition and follow the prompts).

7. Please download and install Microsoft Data Access Components [MDAC] 2.7 RTM (English)*

MDAC 2.7 contains the same version of the MDAC components that are installed by Windows XP and is supported on Windows 98, Windows ME, Windows NT 4 and Windows 2000. To download the MDAC 2.7 please visit  www.microsoft.com/data/download_270rtm.htm.

8. Please download and install Jet 4.0 Service Pack from Microsoft.

The service pack solves several errors reported by Legacy users. There are two versions of the Service Pack; please choose the version that matches your Window's operating system. There are two steps involved: downloading and running the file installation.

  • For Computers That Are Running Microsoft Windows 95, Microsoft Windows 98 and Microsoft Windows NT version 4.0

Use Jet40SP8_9xNT.exe to install Jet 4.0 SP8 on computers that are running Windows 95, Windows 98 or Windows NT version 4.0:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829558&Product=acc2002

  • For Computers That Are Running Windows Millennium Edition

Use Jet40SP7_WMe.exe to install Jet 4.0 SP7 on computers that are running Windows Millennium Edition:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;282010

  • For Computers That Are Running Microsoft Windows 2000

Use Windows2000-KB829558-x86-ENU.exe to install Jet 4.0 SP8 on computers that are running Windows 2000:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829558&Product=acc2002

  • For Computers That Are Running Microsoft Windows XP

Use WindowsXP-KB829558-x86-ENU.exe to install Jet 4.0 SP8 on computers that are running Windows XP:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829558&Product=acc2002

9. If the error is caused by a damaged, out-of-date, or missing file (you will get a message about it), let us know which file and we will send a replacement file as an e-mail attachment with directions. Please contact Support@LegacyFamilyTree.com.

10. If you don't have a viable backup and your Legacy family file is damaged beyond what the program's Check/Repair utility can fix, open the family file in MS Access 2000* and run Tools > Database Utilities > Compact and Repair Database....  

Sometimes a damaged family file can be opened in Access, but the Compact and Repair utility won't fix the family file problem so that it can be used in Legacy.  In this instance, re-open the family file in Access and click on Tools > Replication > Create a Replica.... This will clone a new file named Replica of _________.fdb, where the underscore is the name of your family file.  Next rename your family file and make certain that the extension is changed to .fdb and try it again in Legacy.

If you do don't have MS Access 2000, please send the family file to us to attempt a repair. Contact Support@LegacyFamilyTree.com for further information.

11. Make certain that that have downloaded and installed the latest Windows patches and services packs for your operating system. Go to www.microsoft.com to check for the most current Windows updates.

12. Run a system diagnostic and repair tool, such as Norton WinDoctor, to fix problems that can occur in the Windows operating system. System diagnostic tools in many instances will find and repair problems with Windows system files and drivers, shared files, Registry errors and applications that won't launch.


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