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"Can't initialize..." when installing

We've been having a lot of problems with spyware scanners removing Windows system files that Legacy needs to run. Most frequently, the files removed are the cia*.* files and actbar.ocx. Trend Micro PC-Cillin seems to be the biggest culprit.

  • When you download/install Legacy, make sure you have all other programs shut down.

  • Make sure your anti-virus and anti-spyware programs are temporarily disabled.

  • We've noticed that the anti-spyware programs aren't even allowing Legacy to be installed.

  • Be very careful about what files you let the the anti-spyware program remove.

Most importantly of all, please write to the Trend Micro support department and let them know that their program is disabling legitimate programs. You can give them a link to our website so they can download Legacy Family Tree (http://www.LegacyFamilyTree.com/DownloadLegacy.asp) and check it out for themselves.

Here are the steps that PC-cillin users take to download and install Legacy:

  1. Temporarily disable your computer's firewall.

  2. Temporarily disabled Trend Micro PC-cillin and then download/install Legacy Family Tree.

  3. PC-cillin users allow permissions for Legacy Family Tree (PC-cillin identifieds Legacy as ADROAR SPYWARE, which it isn't) and set PC-cillin not to remove the files.

In addition, some Legacy users have opted to uninstall PC-cillin and replace it with another program. GRISOFT makes an anti-virus program (AVG Anti-Virus Free) and an anti-spyware program (AVG Anti-Spyware Free) that can be downloaded from http://free.grisoft.com/doc/1.


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