• Can't open my family files after upgrading or updating Legacy program
• Can't convert database after re-installing Legacy
• Error Opening Database after upgrading Legacy program

Also see Error Opening Database

Run the Legacy installation again (either from the CD or update the program from the Web). If you have anti-viral software, installation monitoring software or any Real players, please temporarily disable them while you are re-installing the program.

Legacy may become corrupted if the program was open when re-installing, making it able to open a family file. Close Legacy before installing or updating.

In a few rare instances these steps may not work. If this happens then please download and install the following two service packs from Microsoft:

All Windows versions: http://www.microsoft.com/downloads/MDAC28 and...

For Computers That Are Running Windows 95, Windows 98, and Windows NT 4.0:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;282010#2

For Computers That Are Running Windows Me:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;282010#4

For Computers That Are Running  Windows 2000:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;282010#3

For Computers That Are Running Microsoft Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;282010#5