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'Could not communicate to the network server' or 'Could not retrieve update information from the Internet'

If you get a message that says, 'Could not communicate to the network server' or 'Could not retrieve update information from the internet' do the following:

  • Temporarily disable your anti-virus program.
  • In your firewall software give Legacy permission :

Norton Internet Security users go to Internet Security and select Personal Firewall.  There are options for permitting programs.  Find Legacy on the list and click Permit.
Zone Alarm users, select Firewall on the left of the Zone Alarm screen and set the Internet Zone Security slider to Medium.
Windows XP users click Start > Control Panel > Security Center > Windows Firewall and temporarily disable your system firewall.

  • If you are trying to update Legacy from within the program, you must first be connected to the Internet (dialup users). 
  • If you are trying to update Legacy from within the program, you may need to configure Legacy for your preferred Web browser. In Legacy, click on Options > Customize > Launch tab and set the patch to your Web browser.
  • Click Here to download the full update setup directly from our web site if the above steps to not work.

Click Here for help with related problems.


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