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If you're experiencing a problem with Legacy first Click Here to check for the solution online. Checking online in many cases will get you the answer you need right away. If you don't find the answer, then please fill out and submit the following Problem Report Form. We will try to answer your request for assistance within 48 to 72 hours.

If what you want to tell us is really more of a suggestion or a request for enhancement, please use our Suggestion Form instead.


Problem Report Form

When you submit your bug report, it will be entered into our database for tracking purposes. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. Periodically updated versions of Legacy will be posted in our download section.

Please be as specific as possible when describing the problem.

  1. What version of the software are you using?

    Full Version Number: (Legacy Family Tree: Click on Help > About > General Information. Legacy Charting: Click on )
    Build Date: (Click on Help > About > General Information to see your current Build Date)
     
  2. What is your Customer ID (Deluxe version users only)? (Click on Help > About > General Information to see your Customer ID)

  3. What operating system are you using?
    Other:

  4. Please enter a brief one-line description of the problem:

    (example: "Double-clicking a name won't select it.")

  5. If the problem is reproducible, please list the steps required to cause it,
    leaving a blank line between steps:

    (example: "1. Create a new file. 2. Insert some text .")

    If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

    (note: it is much harder for us to fix non-reproducible bugs)

  6. If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:


  7. Please provide us with the following information in case we need to contact you:
    Name:    
    Phone:   
    E-mail:   

Enter the Verification Code you see in this image:

 

We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.

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Heritage Collector
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Collector Suite
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Passage Express
Passage Express
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Legacy Charting
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for Legacy
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